Returns Policy

We follow the guidelines provided by the ACCC and Australian Consumer Law that protect you as a consumer in Australia. Below are the terms for refunds and returns.

If you have a change of mind with your purchase and it is unused and unopened, you may request a store credit. However, please note that we are not obligated to provide this and it may not always be accepted.

Please choose your items carefully. If you need assistance selecting the correct product, please contact us on (02) 8678 7109 or email online@bespokeaquariums.com.au and we will be happy to help.

Damaged in Transit

If you receive a product that is damaged in transit, please contact us within 48 hours of receiving your order at online@bespokeaquariums.com.au. After this time, we are unable to process claims for transit damage.

Faulty Products & RMA

If your product becomes faulty, please contact us at online@bespokeaquariums.com.au so that we can provide you with an RMA number.

In your email, please include your name, the original order number, and a brief description of the issue. Faulty products will be processed according to the manufacturer’s terms and conditions in addition to Australian Consumer Law.

Under Australian Consumer Law, retailers have the right to inspect and confirm any reported fault. The cost of returning the faulty product to us is your responsibility. However, if a replacement or repair is approved, the item will be returned to you at our cost.

Return Address

Bespoke Aquariums
2/32 Third Ave
Blacktown NSW 2148

RMA Request Details

When requesting a return or RMA, please copy the details below into your email to online@bespokeaquariums.com.au and fill out all required information so we can process your request quickly:

Purchase Invoice Number:
Purchase Date:
Item/Product Code:
Contact Name:
Contact Phone Number:
Current Address:
Reason for Return and Description (please do not use “faulty”, please describe how it is faulty):